Always the first step

Negotiation is always the first step to take in trying to resolve a disagreement. It's the cheapest option, maintains working relationships and is usually the quickest method too.

But it does not always work. Have you been attempting to negotiate a solution and are getting nowhere?

One option may be to introduce a new party into the negotiations, someone who is not too close or attached to a certain point of view and who has not been subject to the emotions that often surround disputed issues. A new face with a fresh approach, often from your own company, may be just what is needed to get negotiations moving again.

Another option maybe to use an independent third party to chair and facilitate negotiations, intervening to allow voices to be heard and points of view to be properly expressed.

In line with my philosophy, I always recommend that all avenues of negotiation are exhausted before embarking on a more formal process.